If we send you a wrong product or you found defects in our product, we are deeply sorry.

Please contact our customer service here for further arrangements.

Faulty goods returned to us must be in its original condition. Please keep the plastic wrap after unboxing for easy return. We might also ask for more photos for faulty verification. Exchange of product due to wrong decision made, such as wrong size/thickness, wrong model, wrong firmness is NOT ACCEPTED. Please read the product details before your purchase.

Please go to “Order Status” from your account. If your item(s) is ready to shipped, tracking code will be updated.
Or you may contact us here

If purchase is made during public holidays, weekends, festive season, or major sales campaign, you might experience slight delay in delivery process. If you need more information, please contact our customer service here.

We have our dedicated logistic partner to serve you better.

Yes, we do provide mattress disposal service at a minimal charge. Only pre-book mattress disposal service is accepted. For more information, please contact our customer service here

Yes, NeckPro mattresses comes with 10 years warranty on spring/coil.

• Goods that have been used inappropriately, abused, misused, mishandled, altered or cleaned improperly. 
• Normal wear and tear, consequential or incidental damages.
• Goods that have been placed outdoors, under direct sunlight, or used for non-domestic purposes.

Yes, definitely! We are the manufacturer, wholesale for local & international market is welcome. Please contact our customer service here.