Question:
What kind of mattress suits me? Which mattress is good for spinal support/back pain? There are too many options—how do I choose?

Answer:
Choosing the right mattress depends on several factors, including your body weight, sleeping posture, and any specific needs like back pain or mattress firmness. Here’s how you can decide:

1. Sleeping Posture:

   • Side sleepers: Opt for a mattress with softer support to cushion your shoulders and hips.
   • Back sleepers: Medium-firm to firm mattresses help maintain spinal alignment.
     
     

2. Body Weight:

   • Under 80kg: Consider a medium-firm mattress like our NeckPro Rollen 8" or Rouleaux 10".
   • Above 95kg: A firmer option such as our Suisu Plus, Glacier Plus or SUMO series may offer better support.
     
     

3. Back Pain or Spinal Support:
   For spinal support, look for mattresses with pocket springs and ergonomic foam layers. Our NeckPro Pasithea or NeckPro Sumo mattresses are designed to provide excellent back and spine support.

4. Special Preferences:
   Let us know if you have any specific requirements, such as:

   • Mattress thickness
   • Fabric type (cooling, hypoallergenic, etc.)
   • Firmness level

We’re happy to provide personalized recommendations based on your preferences!

Question:
What is the difference between Bonnell spring and pocket spring mattresses?

Answer:
The key differences between Bonnell spring and pocket spring mattresses are:

1. Support & Comfort:

   • Pocket Spring: Each spring works independently, offering better body contouring and even weight distribution, which helps reduce back pain and pressure points.
   • Bonnell Spring: The springs are interconnected, offering firmer support but less targeted pressure relief.

2. Motion Isolation:

   • Pocket Spring: Great for minimizing partner disturbance—movements on one side of the bed won't be felt on the other.
   • Bonnell Spring: Movements tend to transfer across the bed, making it less ideal for light sleepers sharing a mattress.

3. Durability:

   • Pocket Spring: Generally lasts longer due to individual spring performance, with less sagging over time.
   • Bonnell Spring: May wear out faster as the interconnected springs can lose tension more easily.

Question:
Why did you send me a box when I ordered a mattress? Can I re-compress the mattress after unpacking it? What are the benefits of a compressed and vacuum-packed mattress?

Answer:
We shipped your mattress in a box because it’s a machine-compressed, vacuum-packed pocket spring mattress. Here are the key benefits:

1. Easy Handling:
   The compact packaging makes it easier to move, especially through narrow spaces like staircases or doorways.

2. Lower Shipping Costs:
   Vacuum packing reduces the size of the mattress, helping lower delivery fees.

3. Setup Instructions:
   Once unpacked, allow the mattress 4-7 hours to fully expand before using it. It will regain its original shape and provide the proper comfort and support.

4. Important Note:
   After unpacking, the mattress cannot be re-compressed, so it's a one-time process for easier shipping and setup.

Question:
What are the measurements for this mattress?

Answer:
Our standard mattress sizes are:

• Single: 91.5cm x 190.5cm
• Super Single: 107cm x 190.5cm
• Queen: 152.4cm x 190.5cm
• King: 183cm x 190.5cm

We also offer custom sizes. Contact us for a personalized quote!

Question:
Do you have a showroom? Can I visit and test the mattress?

Answer:
Yes, we have two showrooms where you can test our mattresses, you can get the locations below via Waze or Google Maps:

1. NeckPro Mattress Experience Store:

   • Located in Uptown PJ
   • Open daily from 10am to 7pm
   • No appointment needed
     
     

2. NeckPro Factory Showroom:

   • Located in Kampung Baru Sungai Buloh
   • Open on weekdays by appointment
   • Available times: 10am-12pm or 2pm-4pm
   • To schedule a visit, please WhatsApp Mr. Cloud Chong at 012-341 9511.