The NeckPro Arktos Plus 12 Inch Pocket Spring Mattress is a 12 inch pocket spring mattress designed for sleepers within the stated above 90kg guidance. It focuses on balanced comfort and support and combines 3-zone Hexa-Coil™ pocket springs, natural latex.
Product highlights
- Best for: sleepers within the stated above 90kg guidance
- Construction: 3-zone Hexa-Coil™ pocket springs, natural latex
- Body-weight guidance: Above 90kg
- Thickness: 12 inch
- Warranty: 5-year guarantee + 5-year warranty (terms apply)
Why choose Arktos Plus?
NeckPro SUMO Series is trusted for its superior support, cooling innovation, and chiropractor-approved durability.
Arktos Plus mattress is specially designed for heavier individuals, offering the perfect balance of firm support and luxurious comfort — ideal for those seeking long-lasting stability with a refreshing cooling sensation.
Key Features:
-
12" (30cm) Thickness – premium profile offering firm comfort and plush support for a restful sleep experience.
-
Recommended for body weight: Above 90kg – ensuring balanced firmness and durability.
-
Tri-Zone Hexa-Coil™ Pocketed Spring System – engineered with individually wrapped coils arranged in three support zones, adapting to body contours for precise spinal alignment and reduced pressure points.
-
High Density Polyurethane Foam + Natural Latex – combines robust base support with natural latex cushioning that’s breathable, responsive, and resilient. Ideal for maintaining spinal posture and comfort balance.
-
Extreme Cool 6X 2.0 Fabric Technology – six times cooler than standard fabrics; regulates temperature, wicks moisture, and ensures a cool, dry sleep environment all night long.
-
Support for Over 110kg – built with durable spring coils and high-density materials to provide consistent support and longevity for heavier individuals.
-
Chiropractor Trusted – recommended for healthy spine alignment and proper body ergonomics during rest.
-
Sanitized® Protection – anti-dust mite, anti-bacterial, and anti-fungal for a cleaner, healthier sleep environment.
-
Double Protection Packaging – sealed in thick plastic and reinforced with PE-coated kraft paper for safe handling and delivery.
-
5 Years Guarantee + 5 Years Warranty
-
1st to 5th Year : Free 1-to-1 replacement for any manufacturing defects (e.g., abnormal sinking over 4cm, squeaky springs).
-
6th to 10th Year : Standard warranty – FOC spring system repair service (no extra charges, T&Cs apply)
-
Coverage: Applicable within Peninsular Malaysia.
-
Available in 4 Standard Sizes
[Single] 30cm x 91cm x 190cm
[Super Single] 30cm x 107cm x 190cm
[Queen] 30cm x 152cm x 190cm
[King] 30cm x 183cm x 190cm
⚠️ Size customization available — please chat with our customer service.
Comfort note: This product is designed to support comfort, pressure distribution or sleep positioning. It is not intended to diagnose, treat, cure or prevent any medical condition, and individual experience may vary.
Frequently asked questions
Q: Who is Arktos Plus best suited for?
A: It is designed for sleepers within the stated above 90kg guidance. Compare the listed feel, dimensions and available options with your personal preference before ordering.
Q: What body-weight guidance applies to Arktos Plus?
A: The listed body-weight guidance is above 90kg. Comfort remains personal, so a showroom trial is recommended where possible.
Q: What is Arktos Plus made from?
A: Its listed construction includes 3-zone Hexa-Coil™ pocket springs, natural latex.
Q: Does Arktos Plus help reduce partner disturbance?
A: Its individually wrapped pocket springs move independently, which is designed to reduce motion transfer compared with interconnected spring systems.
Q: What size is Arktos Plus?
A: This mattress is available in multiple sizes. Check the selected variant and its dimensions before ordering.
Need help choosing?
Need help comparing products or selecting the right option? Chat with NeckPro on WhatsApp or contact us at +6017 808 1137.
Returns & Refunds
Eligible purchases delivered within Peninsular Malaysia may be returned within 14 days of receiving the item.
To qualify for a return, the product must be unused, in its original packaging, with all tags attached. A receipt or other proof of purchase is also required.
Deliveries to Sabah, Sarawak and Labuan are excluded from this return policy due to shipping complexities.
Sale or clearance items, gift cards, customised or made-to-order products, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned.
If you receive a damaged, defective or incorrect item, please notify NeckPro within 48 hours and provide your order number, photographs and a description of the issue.
To request a return, email carestsales01@chlfoam.com.my. Products returned without prior approval will not be accepted.
Once an approved return has been received and inspected, the refund will be processed to the original payment method within 15 business days. Your bank may require additional processing time.
View NeckPro’s complete Return & Refund Policy.
Shipping & Delivery
NeckPro delivers within Malaysia. Ready-stock orders are normally processed within 1–3 working days, excluding weekends and public holidays.
Delivery time depends on product availability, product size, delivery location and the appointed courier or delivery team. Bulky products such as mattresses may require a scheduled delivery arrangement.
Please ensure that your delivery address and contact number are correct before placing your order. NeckPro will not be responsible for delays caused by incomplete or incorrect delivery information.
Additional delivery charges or restrictions may apply to certain locations, oversized products and deliveries to East Malaysia. Where applicable, the final delivery arrangement will be confirmed with the customer.
For delivery assistance, WhatsApp +6017 808 1137.
Sale or clearance items, gift cards, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned or exchanged.
Made-to-Order Bedframes & Divans
All NeckPro bedframes and divans are made to order according to the customer’s confirmed selections, which may include fabric colour, fabric texture, size, drawer configuration and other customisation options. Therefore, once the order has been confirmed and production has commenced, these products cannot be cancelled, returned or exchanged due to a change of mind, incorrect selection or personal preference.
Customers are responsible for checking the product dimensions, selected options and delivery-access measurements before confirming the order. Colours and textures displayed on a screen may vary slightly from the actual fabric; customers are encouraged to view the physical fabric sample where possible.
This restriction does not apply if the product delivered is defective, damaged or materially different from the confirmed order. Any such issue must be reported to NeckPro within 48 hours of delivery, together with the order number, photographs and a description of the issue.