The NeckPro Eurus 13 Inch Pocket Spring Mattress is a 13 inch pocket spring mattress designed for couples who want independent support and less partner disturbance. It has a plush-soft feel and combines Hexa-Coil™ pocket springs, memory foam, natural latex.
Product highlights
- Best for: couples who want independent support and less partner disturbance
- Feel: Plush-soft
- Construction: Hexa-Coil™ pocket springs, memory foam, natural latex
- Thickness: 13 inch
- Warranty: 5-year guarantee + 5-year warranty (terms apply)
Why choose Eurus?
NeckPro Sumo Series is trusted by chiropractors for its spine-friendly design, advanced cooling technology, and premium durability.
NeckPro Eurus is specially engineered for heavier individuals, offering plush-soft luxury with supportive stability to ensure long-term comfort and healthy posture. Perfect for those seeking cloud-like softness without sacrificing structural resilience.
Key Features:
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13" (33cm) Thickness – plush-soft profile with a 4" Plush Top, delivering indulgent comfort and balanced body support.
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Extreme Cool 6X Fabric Technology – six times cooler than conventional fabrics, regulating body temperature and wicking away moisture for a refreshing sleep.
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Hexa-Coil™ + Honeycomb Pocketed Spring System – designed to provide firm, evenly distributed support for individuals weighing over 110kg, while minimizing motion transfer for undisturbed rest.
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Dual Memory Foam + HR Foam + Natural Latex – triple-comfort blend that adapts to body contours, cushions pressure points, and enhances breathability for a healthier sleep surface.
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Chiropractor Trusted – developed with spine alignment and postural health in mind, ensuring optimal sleep ergonomics.
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Plush Soft Firmness – ideal for sleepers who prefer a luxuriously cushioned, dreamy-soft surface backed by reliable support.
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Sanitized® Protection – anti-dust mite, anti-bacterial, and anti-fungal for a cleaner, healthier sleep environment.
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Double Protection Packaging – sealed in thick plastic and reinforced with PE-coated kraft paper for safe delivery.
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5 Years Guarantee + 5 Years Warranty
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1st to 5th Year : Free 1-to-1 replacement for any manufacturing defects (e.g., abnormal sinking over 4cm, squeaky springs).
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6th to 10th Year : Standard warranty – FOC spring system repair service (no extra charges, T&Cs apply)
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Coverage: Applicable within Peninsular Malaysia.
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Available in 4 Standard Sizes:
[Single] – 33cm x 91cm x 190cm
[Super Single] – 33cm x 107cm x 190cm
[Queen] – 33cm x 152cm x 190cm
[King] – 33cm x 183cm x 190cm
⚠️ Size customization available — please chat with our customer service.
Comfort note: This product is designed to support comfort, pressure distribution or sleep positioning. It is not intended to diagnose, treat, cure or prevent any medical condition, and individual experience may vary.
Frequently asked questions
Q: Who is Eurus best suited for?
A: It is designed for couples who want independent support and less partner disturbance. Compare the listed feel, dimensions and available options with your personal preference before ordering.
Q: How does Eurus feel?
A: It is described as plush-soft. Perceived firmness can vary with body weight, sleeping position and the base used.
Q: What is Eurus made from?
A: Its listed construction includes Hexa-Coil™ pocket springs, memory foam, natural latex.
Q: Does Eurus help reduce partner disturbance?
A: Its individually wrapped pocket springs move independently, which is designed to reduce motion transfer compared with interconnected spring systems.
Q: What size is Eurus?
A: This mattress is available in multiple sizes. Check the selected variant and its dimensions before ordering.
Need help choosing?
Need help comparing products or selecting the right option? Chat with NeckPro on WhatsApp or contact us at +6017 808 1137.
Returns & Refunds
Eligible purchases delivered within Peninsular Malaysia may be returned within 14 days of receiving the item.
To qualify for a return, the product must be unused, in its original packaging, with all tags attached. A receipt or other proof of purchase is also required.
Deliveries to Sabah, Sarawak and Labuan are excluded from this return policy due to shipping complexities.
Sale or clearance items, gift cards, customised or made-to-order products, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned.
If you receive a damaged, defective or incorrect item, please notify NeckPro within 48 hours and provide your order number, photographs and a description of the issue.
To request a return, email carestsales01@chlfoam.com.my. Products returned without prior approval will not be accepted.
Once an approved return has been received and inspected, the refund will be processed to the original payment method within 15 business days. Your bank may require additional processing time.
View NeckPro’s complete Return & Refund Policy.
Shipping & Delivery
NeckPro delivers within Malaysia. Ready-stock orders are normally processed within 1–3 working days, excluding weekends and public holidays.
Delivery time depends on product availability, product size, delivery location and the appointed courier or delivery team. Bulky products such as mattresses may require a scheduled delivery arrangement.
Please ensure that your delivery address and contact number are correct before placing your order. NeckPro will not be responsible for delays caused by incomplete or incorrect delivery information.
Additional delivery charges or restrictions may apply to certain locations, oversized products and deliveries to East Malaysia. Where applicable, the final delivery arrangement will be confirmed with the customer.
For delivery assistance, WhatsApp +6017 808 1137.
Sale or clearance items, gift cards, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned or exchanged.
Made-to-Order Bedframes & Divans
All NeckPro bedframes and divans are made to order according to the customer’s confirmed selections, which may include fabric colour, fabric texture, size, drawer configuration and other customisation options. Therefore, once the order has been confirmed and production has commenced, these products cannot be cancelled, returned or exchanged due to a change of mind, incorrect selection or personal preference.
Customers are responsible for checking the product dimensions, selected options and delivery-access measurements before confirming the order. Colours and textures displayed on a screen may vary slightly from the actual fabric; customers are encouraged to view the physical fabric sample where possible.
This restriction does not apply if the product delivered is defective, damaged or materially different from the confirmed order. Any such issue must be reported to NeckPro within 48 hours of delivery, together with the order number, photographs and a description of the issue.