The NeckPro Glacier V2 12 Inch Pocket Spring Mattress is a 12 inch pocket spring mattress designed for sleepers who prefer a plush feel. It has a plush feel and combines 2.0mm Hexa-Coil™ pocket springs.
Product highlights
- Best for: sleepers who prefer a plush feel
- Feel: Plush
- Construction: 2.0mm Hexa-Coil™ pocket springs
- Thickness: 12 inch
- Warranty: 10-year warranty on the spring system
- Care: Turn-free design; no flipping required. Follow NeckPro's rotation and care guidance.
Why choose Glacier V2?
The Coolest Sleep Experience — 6X Cooler, Plush Comfort, and Effortless Convenience
The NeckPro Glacier V2 from the Extreme Cool 6X Series is your answer to uninterrupted, refreshing sleep.
Featuring a dual-comfort Plush Top + Pillow Top design, this mattress combines instant cooling technology, ergonomic body contouring, and luxurious softness — all engineered for Malaysia’s tropical climate. Plus, it’s vacuum-packed for easy transport and setup, making comfort more convenient than ever.
Key Features
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Extreme Cool 6X Fabric – Transfers heat away from your body for an instantly cooler, more comfortable sleep.
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6X Cooling Technology – Up to 5% cooler than standard cooling fabrics for a sustained cooling effect.
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2" Pillow Top Layer – Adds plush cushioning that enhances surface comfort and softness.
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2" Plush Top Support Layer – Contours to your body to relieve pressure points and provide ergonomic spinal alignment.
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2.0mm Hexa-Coil™ Pocketed Spring System – delivers superior lumbar support for a healthier spine
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Foam Encased Design – Reinforced edge support that improves mattress durability and minimizes sagging.
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Turn-Free Mattress – No flipping or rotating required, maintaining long-term comfort.
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Sanitized® Protection – Anti-dustmite, anti-bacterial, and anti-fungal treatment for a cleaner, healthier sleeping surface.
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Vacuum-Packed Packaging – Compact, easy-to-handle design for effortless delivery and setup.
- Local Manufacturer Warranty: 10 years (spring system only).
Available in 4 Standard Sizes:
[Single] 30cm x 91cm x 190cm
[Super Single] 30cm x 107cm x 190cm
[Queen] 30cm x 152cm x 190cm
[King] 30cm x 183cm x 190cm
⚠️ Size customization available — please chat with our customer service.
Frequently asked questions
Q: Who is Glacier V2 best suited for?
A: It is designed for sleepers who prefer a plush feel. Compare the listed feel, dimensions and available options with your personal preference before ordering.
Q: How does Glacier V2 feel?
A: It is described as plush. Perceived firmness can vary with body weight, sleeping position and the base used.
Q: What is Glacier V2 made from?
A: Its listed construction includes 2.0mm Hexa-Coil™ pocket springs.
Q: Does Glacier V2 help reduce partner disturbance?
A: Its individually wrapped pocket springs move independently, which is designed to reduce motion transfer compared with interconnected spring systems.
Q: Does Glacier V2 need to be flipped?
A: No. It is described as a turn-free mattress, so flipping is not required.
Need help choosing?
Need help comparing products or selecting the right option? Chat with NeckPro on WhatsApp or contact us at +6017 808 1137.
Returns & Refunds
Eligible purchases delivered within Peninsular Malaysia may be returned within 14 days of receiving the item.
To qualify for a return, the product must be unused, in its original packaging, with all tags attached. A receipt or other proof of purchase is also required.
Deliveries to Sabah, Sarawak and Labuan are excluded from this return policy due to shipping complexities.
Sale or clearance items, gift cards, customised or made-to-order products, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned.
If you receive a damaged, defective or incorrect item, please notify NeckPro within 48 hours and provide your order number, photographs and a description of the issue.
To request a return, email carestsales01@chlfoam.com.my. Products returned without prior approval will not be accepted.
Once an approved return has been received and inspected, the refund will be processed to the original payment method within 15 business days. Your bank may require additional processing time.
View NeckPro’s complete Return & Refund Policy.
Shipping & Delivery
NeckPro delivers within Malaysia. Ready-stock orders are normally processed within 1–3 working days, excluding weekends and public holidays.
Delivery time depends on product availability, product size, delivery location and the appointed courier or delivery team. Bulky products such as mattresses may require a scheduled delivery arrangement.
Please ensure that your delivery address and contact number are correct before placing your order. NeckPro will not be responsible for delays caused by incomplete or incorrect delivery information.
Additional delivery charges or restrictions may apply to certain locations, oversized products and deliveries to East Malaysia. Where applicable, the final delivery arrangement will be confirmed with the customer.
For delivery assistance, WhatsApp +6017 808 1137.
Sale or clearance items, gift cards, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned or exchanged.
Made-to-Order Bedframes & Divans
All NeckPro bedframes and divans are made to order according to the customer’s confirmed selections, which may include fabric colour, fabric texture, size, drawer configuration and other customisation options. Therefore, once the order has been confirmed and production has commenced, these products cannot be cancelled, returned or exchanged due to a change of mind, incorrect selection or personal preference.
Customers are responsible for checking the product dimensions, selected options and delivery-access measurements before confirming the order. Colours and textures displayed on a screen may vary slightly from the actual fabric; customers are encouraged to view the physical fabric sample where possible.
This restriction does not apply if the product delivered is defective, damaged or materially different from the confirmed order. Any such issue must be reported to NeckPro within 48 hours of delivery, together with the order number, photographs and a description of the issue.
