The NeckPro CocoTex 9 Inch Coconut Fibre Mattress is a 9 inch support mattress designed for sleepers within the stated above 90kg guidance. It has a extra firm feel and combines natural coconut fibre, natural latex.
Product highlights
- Best for: sleepers within the stated above 90kg guidance
- Feel: Extra firm
- Construction: natural coconut fibre, natural latex
- Body-weight guidance: Above 90kg
- Thickness: 9 inch
- Warranty: 10-year warranty
Why choose CocoTex?
The NeckPro CocoTex is a spine care mattress designed for sleepers who prefer firm support and may experience back discomfort. Its natural coconut fibre layer provides a firm and stable surface to keep your spine aligned and prevent lower back sinking — supporting a stable sleep posture that may help reduce back discomfort.
Key Features:
-
Upgraded Version (Version 2) – enhanced comfort and breathability
-
Spine care mattress – designed for spine alignment
- Blended with 100% natural coconut fibre and natural latex cushion
-
Suitable for body weight: Above 90kg – engineered for balanced comfort & firmness
-
Extra firm texture – Resistant to sagging for long-lasting durability
- Improved air circulation for a fresher sleep experience
-
Sanitized® Protection – Anti dustmites and anti-fungus properties
-
10-Year Local Manufacturer Warranty – Coverage for manufacturing defects.
Available in 4 Standard Sizes:
[Single] 23cm x 91cm x 190cm
[Super Single] 23cm x 107cm x 190cm
[Queen] 23cm x 152cm x 190cm
[King] 23cm x 183cm x 190cm
⚠️ Size customization available — please chat with our customer service.
Comfort note: This product is designed to support comfort, pressure distribution or sleep positioning. It is not intended to diagnose, treat, cure or prevent any medical condition, and individual experience may vary.
Frequently asked questions
Q: Who is CocoTex best suited for?
A: It is designed for sleepers within the stated above 90kg guidance. Compare the listed feel, dimensions and available options with your personal preference before ordering.
Q: What body-weight guidance applies to CocoTex?
A: The listed body-weight guidance is above 90kg. Comfort remains personal, so a showroom trial is recommended where possible.
Q: How does CocoTex feel?
A: It is described as extra firm. Perceived firmness can vary with body weight, sleeping position and the base used.
Q: What is CocoTex made from?
A: Its listed construction includes natural coconut fibre, natural latex.
Q: What warranty comes with CocoTex?
A: It includes a 10-year warranty. Please review NeckPro's warranty terms for coverage conditions and exclusions.
Need help choosing?
Need help comparing products or selecting the right option? Chat with NeckPro on WhatsApp or contact us at +6017 808 1137.
Returns & Refunds
Eligible purchases delivered within Peninsular Malaysia may be returned within 14 days of receiving the item.
To qualify for a return, the product must be unused, in its original packaging, with all tags attached. A receipt or other proof of purchase is also required.
Deliveries to Sabah, Sarawak and Labuan are excluded from this return policy due to shipping complexities.
Sale or clearance items, gift cards, customised or made-to-order products, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned.
If you receive a damaged, defective or incorrect item, please notify NeckPro within 48 hours and provide your order number, photographs and a description of the issue.
To request a return, email carestsales01@chlfoam.com.my. Products returned without prior approval will not be accepted.
Once an approved return has been received and inspected, the refund will be processed to the original payment method within 15 business days. Your bank may require additional processing time.
View NeckPro’s complete Return & Refund Policy.
Shipping & Delivery
NeckPro delivers within Malaysia. Ready-stock orders are normally processed within 1–3 working days, excluding weekends and public holidays.
Delivery time depends on product availability, product size, delivery location and the appointed courier or delivery team. Bulky products such as mattresses may require a scheduled delivery arrangement.
Please ensure that your delivery address and contact number are correct before placing your order. NeckPro will not be responsible for delays caused by incomplete or incorrect delivery information.
Additional delivery charges or restrictions may apply to certain locations, oversized products and deliveries to East Malaysia. Where applicable, the final delivery arrangement will be confirmed with the customer.
For delivery assistance, WhatsApp +6017 808 1137.
Sale or clearance items, gift cards, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned or exchanged.
Made-to-Order Bedframes & Divans
All NeckPro bedframes and divans are made to order according to the customer’s confirmed selections, which may include fabric colour, fabric texture, size, drawer configuration and other customisation options. Therefore, once the order has been confirmed and production has commenced, these products cannot be cancelled, returned or exchanged due to a change of mind, incorrect selection or personal preference.
Customers are responsible for checking the product dimensions, selected options and delivery-access measurements before confirming the order. Colours and textures displayed on a screen may vary slightly from the actual fabric; customers are encouraged to view the physical fabric sample where possible.
This restriction does not apply if the product delivered is defective, damaged or materially different from the confirmed order. Any such issue must be reported to NeckPro within 48 hours of delivery, together with the order number, photographs and a description of the issue.
