The NeckPro Nova 12 Inch Pocket Spring Mattress is a 12 inch pocket spring mattress designed for couples who want independent support and less partner disturbance. It focuses on balanced comfort and support and combines 3 Zone Hexa-Coil™ pocket springs.
Product highlights
- Best for: couples who want independent support and less partner disturbance
- Construction: 3 Zone Hexa-Coil™ pocket springs
- Thickness: 12 inch
- Warranty: 10-year warranty on the spring system
Why choose Nova?
NeckPro Nova - Ultima Series is an innovative mattress that allows you to customise your comfort and firmness anytime.
Designed with Inter-changeable pocket spring boxes, it offers flexibility and convenience like never before — giving you full control over your sleeping experience.
Key Features:
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Interchangeable Hexa-Coil™ pocket spring boxes – Change and self-customise firmness anytime
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High Grade Knitted Fabric – 3D Pleasant quilting texture for better airflow and comfort
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3 Zone Hexa-Coil™ Pocket Spring Syatem – engineered to contour ergonomically to your body, relieving pressure points while minimizing motion transfer for uninterrupted rest.
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Ergonomic Body Contour Support – adapts precisely to body curves, aligning the spine and enhancing overall sleep posture.
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Foam Encased Design – Strengthens mattress edges and prevents sagging, enhancing overall durability.
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Sanitized® Protection – anti-dust mite, anti-bacterial, and anti-fungal treatment for a healthier, cleaner sleep environment.
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Chiropractor trusted and specially designed for heavyweight individuals
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Local Manufacturer Warranty –10 years (spring system only).
- Optional 10 years guarantee and protection with additional RM1000 only
Available in 2 Standard Sizes
[Queen] 30cm x 152cm x 190cm
[King] 30cm x 183cm x 190cm
⚠️ Size customization available — please chat with our customer service.
Comfort note: This product is designed to support comfort, pressure distribution or sleep positioning. It is not intended to diagnose, treat, cure or prevent any medical condition, and individual experience may vary.
Frequently asked questions
Q: Who is Nova best suited for?
A: It is designed for couples who want independent support and less partner disturbance. Compare the listed feel, dimensions and available options with your personal preference before ordering.
Q: What is Nova made from?
A: Its listed construction includes 3 Zone Hexa-Coil™ pocket springs.
Q: Does Nova help reduce partner disturbance?
A: Its individually wrapped pocket springs move independently, which is designed to reduce motion transfer compared with interconnected spring systems.
Q: What warranty comes with Nova?
A: It includes a 10-year warranty on the spring system. Please review NeckPro's warranty terms for coverage conditions and exclusions.
Q: What size is Nova?
A: This mattress is available in multiple sizes. Check the selected variant and its dimensions before ordering.
Need help choosing?
Need help comparing products or selecting the right option? Chat with NeckPro on WhatsApp or contact us at +6017 808 1137.
Returns & Refunds
Eligible purchases delivered within Peninsular Malaysia may be returned within 14 days of receiving the item.
To qualify for a return, the product must be unused, in its original packaging, with all tags attached. A receipt or other proof of purchase is also required.
Deliveries to Sabah, Sarawak and Labuan are excluded from this return policy due to shipping complexities.
Sale or clearance items, gift cards, customised or made-to-order products, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned.
If you receive a damaged, defective or incorrect item, please notify NeckPro within 48 hours and provide your order number, photographs and a description of the issue.
To request a return, email carestsales01@chlfoam.com.my. Products returned without prior approval will not be accepted.
Once an approved return has been received and inspected, the refund will be processed to the original payment method within 15 business days. Your bank may require additional processing time.
View NeckPro’s complete Return & Refund Policy.
Shipping & Delivery
NeckPro delivers within Malaysia. Ready-stock orders are normally processed within 1–3 working days, excluding weekends and public holidays.
Delivery time depends on product availability, product size, delivery location and the appointed courier or delivery team. Bulky products such as mattresses may require a scheduled delivery arrangement.
Please ensure that your delivery address and contact number are correct before placing your order. NeckPro will not be responsible for delays caused by incomplete or incorrect delivery information.
Additional delivery charges or restrictions may apply to certain locations, oversized products and deliveries to East Malaysia. Where applicable, the final delivery arrangement will be confirmed with the customer.
For delivery assistance, WhatsApp +6017 808 1137.
Sale or clearance items, gift cards, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned or exchanged.
Made-to-Order Bedframes & Divans
All NeckPro bedframes and divans are made to order according to the customer’s confirmed selections, which may include fabric colour, fabric texture, size, drawer configuration and other customisation options. Therefore, once the order has been confirmed and production has commenced, these products cannot be cancelled, returned or exchanged due to a change of mind, incorrect selection or personal preference.
Customers are responsible for checking the product dimensions, selected options and delivery-access measurements before confirming the order. Colours and textures displayed on a screen may vary slightly from the actual fabric; customers are encouraged to view the physical fabric sample where possible.
This restriction does not apply if the product delivered is defective, damaged or materially different from the confirmed order. Any such issue must be reported to NeckPro within 48 hours of delivery, together with the order number, photographs and a description of the issue.
