The NeckPro Suisu Plus 13 Inch Pocket Spring Mattress is a 13 inch pocket spring mattress designed for sleepers within the stated above 90kg guidance. It focuses on balanced comfort and support and combines 2.2mm Hexa-Coilโข pocket springs, natural latex.
Product highlights
- Best for: sleepers within the stated above 90kg guidance
- Construction: 2.2mm Hexa-Coilโข pocket springs, natural latex
- Body-weight guidance: Above 90kg
- Thickness: 13 inch
- Warranty: 10-year warranty on the spring system
- Care: Turn-free design; no flipping required. Follow NeckPro's rotation and care guidance.
Why choose Suisu Plus?
If you prefer very firm support and may experience back discomfort, consider the NeckPro Suisu Plus.
Engineered with a 2.2mm Hexa-Coilโข Pocket Spring System and a Natural Latex top layer, this mattress provides excellent spinal alignment and long-lasting body support.
Designed under the Compressed & Rolled Series, it offers both premium comfort and modern convenience โ easily delivered in a vacuum-packed box, making setup effortless even in narrow spaces.
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Natural Latex Cushion Layer โ Relieves pressure points and promotes muscle relaxation
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2.2mm diameter Hexa-Coilโข Pocket Spring โ Enhances lumbar and body posture support
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Recommended for body weight: Above 90kgย โ ensuring balanced firmness and durability
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Foam Encased Design โ Improves durability and minimizes edge sagging
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Turn-Free Mattress โ No flipping required for long-term use
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Sanitizedยฎ Protectionย โ anti-dust mite, anti-bacterial, and anti-fungal treatment for a healthier, cleaner sleep environment.
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Vacuum-Packed Design โ Compact and easy to transport or set up
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10-Year Warranty โ Coverage on the spring system
Available in 4 Standard Sizes
[Single]ย 33cm x 91cm x 190cm
[Super Single]ย 33cm x 107cm x 190cm
[Queen]ย 33cm x 152cm x 190cm
[King]ย 33cm x 183cm x 190cm
โ ๏ธ Size customization available โ please chat with our customer service.
Comfort note: This product is designed to support comfort, pressure distribution or sleep positioning. It is not intended to diagnose, treat, cure or prevent any medical condition, and individual experience may vary.
Frequently asked questions
Q: Who is Suisu Plus best suited for?
A: It is designed for sleepers within the stated above 90kg guidance. Compare the listed feel, dimensions and available options with your personal preference before ordering.
Q: What body-weight guidance applies to Suisu Plus?
A: The listed body-weight guidance is above 90kg. Comfort remains personal, so a showroom trial is recommended where possible.
Q: What is Suisu Plus made from?
A: Its listed construction includes 2.2mm Hexa-Coilโข pocket springs, natural latex.
Q: Does Suisu Plus help reduce partner disturbance?
A: Its individually wrapped pocket springs move independently, which is designed to reduce motion transfer compared with interconnected spring systems.
Q: Does Suisu Plus need to be flipped?
A: No. It is described as a turn-free mattress, so flipping is not required.
Need help choosing?
Need help comparing products or selecting the right option? Chat with NeckPro on WhatsApp or contact us at +6017 808 1137.
Returns & Refunds
Eligible purchases delivered within Peninsular Malaysia may be returned within 14 days of receiving the item.
To qualify for a return, the product must be unused, in its original packaging, with all tags attached. A receipt or other proof of purchase is also required.
Deliveries to Sabah, Sarawak and Labuan are excluded from this return policy due to shipping complexities.
Sale or clearance items, gift cards, customised or made-to-order products, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned.
If you receive a damaged, defective or incorrect item, please notify NeckPro within 48 hours and provide your order number, photographs and a description of the issue.
To request a return, email carestsales01@chlfoam.com.my. Products returned without prior approval will not be accepted.
Once an approved return has been received and inspected, the refund will be processed to the original payment method within 15 business days. Your bank may require additional processing time.
View NeckProโs complete Return & Refund Policy.
Shipping & Delivery
NeckPro delivers within Malaysia. Ready-stock orders are normally processed within 1โ3 working days, excluding weekends and public holidays.
Delivery time depends on product availability, product size, delivery location and the appointed courier or delivery team. Bulky products such as mattresses may require a scheduled delivery arrangement.
Please ensure that your delivery address and contact number are correct before placing your order. NeckPro will not be responsible for delays caused by incomplete or incorrect delivery information.
Additional delivery charges or restrictions may apply to certain locations, oversized products and deliveries to East Malaysia. Where applicable, the final delivery arrangement will be confirmed with the customer.
For delivery assistance, WhatsApp +6017 808 1137.
Sale or clearance items, gift cards, opened hygiene-sensitive products, and items that are no longer in their original condition or packaging cannot be returned or exchanged.
Made-to-Order Bedframes & Divans
All NeckPro bedframes and divans are made to order according to the customerโs confirmed selections, which may include fabric colour, fabric texture, size, drawer configuration and other customisation options. Therefore, once the order has been confirmed and production has commenced, these products cannot be cancelled, returned or exchanged due to a change of mind, incorrect selection or personal preference.
Customers are responsible for checking the product dimensions, selected options and delivery-access measurements before confirming the order. Colours and textures displayed on a screen may vary slightly from the actual fabric; customers are encouraged to view the physical fabric sample where possible.
This restriction does not apply if the product delivered is defective, damaged or materially different from the confirmed order. Any such issue must be reported to NeckPro within 48 hours of delivery, together with the order number, photographs and a description of the issue.
